Client Case Administrator

We're hiring: Client Case Administrator (two positions) | Dubai

Established in Dubai in 2016, PassPro Immigration Services is a boutique advisory firm specialising in citizenship-by-investment, residency and international mobility for investors, entrepreneurs and high-net-worth families.

Help families move through citizenship and mobility case preparation with accurate documents, clear communication and dependable follow-through.

The role

You will coordinate each family's case from first document collection to a submission-ready file and the follow-up after it, working with our Operations Supervisor, clients and approved providers.

- Build each family's document checklist and explain clearly what is needed next.

- Check documents for completeness, validity and consistency, and flag discrepancies rather than guess.

- Prepare forms and supporting schedules accurately and track signatures and declarations.

- Coordinate translation, notarisation, legalisation and courier work through approved providers.

- Keep the CRM, file naming, version control and document custody records reliable.

- Give clients warm, factual updates, without promising outcomes or processing dates.

What matters most

- Integrity and discretion with confidential information.

- Warm, precise English; other languages are an advantage.

- Accuracy: you check facts against source records.

- Ownership: you chase missing items and raise blockers early.

- Confidence with CRM systems, spreadsheets, email and PDF tools.

Experience

Experience in client or legal administration, case coordination, relocation support, document control or other detail-heavy roles is valuable. As a guide, two to four years of transferable experience helps, but demonstrated capability matters more. Citizenship-by-investment knowledge is not required; we provide structured training.

What we offer

Structured training, a clear path to managing your own family files, and compensation that reflects your experience. The full package is set out in the written offer.

Location and start

Full-time at our Dubai head office, open to applicants worldwide. PassPro sponsors the UAE work visa; relocation to Dubai is at the candidate's own cost. Our target start date is 1 December 2026, and 2 January 2027 is also possible for candidates with a longer notice period.

How to apply

Email your CV to talent@passpro.co with "Client Case Administrator" in the subject line. Selection may include a structured interview and a short practical exercise. Please do not share confidential records belonging to a previous employer or client.

PassPro is an equal-opportunity employer. We assess every applicant on skills, experience and evidence of performance, without regard to gender, nationality, age, religion, disability or any other personal characteristic.

Application data is used only for recruitment and kept for up to six months.

The PassPro Team

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