Client Case Coordinator – Dentist – Arabic Speaker

We are currently recruiting on behalf of our client, a dental laboratory in Dubai, for an experienced dentist to join their team as a Client Case Coordinator.

The successful candidate will coordinate dental cases from intake through completion, act as the key liaison between partner clinics and dentists and the internal laboratory team, and ensure that each case is accurately recorded, tracked, and completed on time.

Purpose of the Job

To coordinate client dental cases from initial receipt through completion, maintain accurate case records, follow up on instructions and approvals, and provide timely communication between partner clinics, dentists, and internal teams.

Main Duties and Responsibilities

• Communicate with partner clinics and dentists by phone, email, messaging, and approved internal channels.
• Receive, review, and accurately log incoming cases from client clinics and dentists.
• Coordinate case progress with internal teams to support accurate and on-time completion.
• Follow up with dentists and clinics on instructions, case details, and required approvals.
• Respond to and help resolve client inquiries promptly and professionally.
• Maintain complete and accurate case records in the practice or laboratory management system.

Job Requirements

Experience

• Previous experience in case coordination or a related dental or clinical role is required.
• Experience communicating with dentists or clinics and coordinating with internal dental or clinical teams is preferred.

Education

• Bachelor's degree in Dentistry (BDS or equivalent) is essential.

Technical Skills

• Proficiency in Microsoft Office.
• Ability to learn and use practice or laboratory management software.
• Ability to review case information and maintain accurate electronic records.

Competencies

• Strong organisational and multitasking skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple cases and follow up consistently.
• Professional and responsive approach to client inquiries.

Spoken Languages

• Arabic: Mandatory – the candidate must be an Arabic speaker.
• English: Fluency is required.

Work Schedule and Location

Job Type: Onsite, full-time

Base: Dubai

Work Schedule: Six days per week, from 8:00 AM to 5:00 PM, including a one-hour break. Sunday is the weekly day off.

Benefits

• Medical Insurance: Provided by the company
• Residence Visa: Provided by the company
• Annual Leave: As per UAE Labour Law

If you meet the above criteria, please apply through LinkedIn or send your CV to info@hibasamman.com

Priority will be given to immediate joiners