Clinical Education Specialist

Job Description Summary

The Clinical Education Specialist schedules and implements customer training and education for internal and external customers and acts as consultant and technical expert on new and unique features of Company’s ultrasound products, including BK Fusion and other ultrasound product platforms.

GE is committed to designing active imaging systems that help surgeons visualize anatomy and lesions, guide interventions, and navigate inside the human body. our mission is to change the standard of care in surgical interventions with real-time visual guidance, giving surgeons the information needed to immediately make critical decisions.

This sub-business unit is known as our Surgical Visualization and Guidance team. SVG is committed to designing active imaging systems that help surgeons visualize anatomy and lesions, guide interventions and navigate inside the human body. Our Mission at SVG is to change the standard of care in surgical intervention with real time visual guidance, giving surgeons the information needed to immediately make critical decisions. Out total reward is designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, you you'll be surrender by career opportunities in a culture that fosters care and collaboration and support.

This is a hybrid role where you will work out of your home office as well as travel to customer sites in the region (3 overnights per week on average). The successful candidate will need to reside in the Charlotte NC area/region. This role comes with a company vehicle.

*Compensation dependent upon experience and geographical location.

Job Description

Roles and Responsibilities

• Provides technical and clinical leadership during sales process by demonstrating full range of product features and benefits, including potential uses, product capabilities, and benefits to customers.
• Provides input on needs of customers in new and existing markets and participates in market development activities.
• Develops, coordinates, and delivers product training to customers on applications and equipment use, and monitors customer installations to improve customer satisfaction and maintain customer relationships.
• Prepares site visit and demo reports and provides regular feedback on customer satisfaction and product needs.
• Provides clinical and technical expertise at regional and national customer events. Supports trade shows and professional conferences by performing product demonstrations and promotions as well as customer training at society meetings, customer sponsored programs, and local and national trade shows.
• Participates in Company-sponsored ultrasound programs including clinical trials, validation programs, research events, and education events.
• Mentors field team, providing clinical, technical, and professional guidance.
• Uses market and product knowledge to assist sales team in developing sales, marketing, and customer service strategies.
• Communicates with CES, service, marketing, and sales teams to align applications activities with sales needs and business objectives and ensure customer and business needs are met. Shares best practices. Assimilates new hires into the organization. Submits demo, schedule, and site visit information to management and updates regularly. Submits statistics, reports, and forms, including expenses, in a timely manner.
• Assists with system software enhancements, upgrades, and updates as needed.
• Extensive travel within assigned geographic region with overnight stays and weekend travel required. Travel to national sales meetings and tradeshows in the United States and Canada expected.

Required Qualifications

• Bachelor’s degree and a minimum 2 years of experience in a healthcare environment; OR Associates degree and a minimum 4 years of experience in a healthcare environment.
• Must be able to reside in the greater Charlotte NC region, with reasonable proximity to a major airport.
• Registered Diagnostic Medical Sonographer (RDMS) or Registered Vascular Technologist (RVT)
• Minimum 3 years of related urology, surgical, point of care, or colorectal ultrasound experience.
• Knowledge of one or more of the following: cross-sectional anatomy, ultrasound anatomy, physiology, pathology, and safety aspects of diagnostic ultrasound.
• Must be skilled in 2D, 3D, Doppler, and color flow imaging in order to demonstrate clinical scanning proficiencies on products and platforms.
• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
• Must be able to lift and move up to 30 pounds and push and pull wheeled ultrasound equipment unassisted.
• Must be able to travel up to 80% in the assigned regional geographical area that can include on average up to 3 nights per week overnight travel and weekends as needed.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications

• Independent self-starter with ability to collaborate with and support cross-functional teams, internal and external customers, and global counterparts.
• Ability to manage and resolve conflict, communicate issues, and propose solutions as a part of a solution-based sales process.
• Ability to identify opportunities for improvement and take actions to improve.
• Team orientation with a customer satisfaction mindset.
• Ability to multitask and manage multiple priorities.
• Improve customer satisfaction through continuing education on optimization of equipment utilization by customer.
• Computer proficiency with Microsoft Office Suite products required.
• Must complete company annual training modules.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.