Consumer Support Senior Analyst

Overview

Who we are

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

The Consumer Support Senior Analyst will report into the Consumer Operations Manager. The primary function of this role is to support first-line governance and oversight of affiliate vendor activities related to the consumer originations and servicing portfolio. This position assists in monitoring operational controls, supporting issue management and remediation efforts, and ensuring activities performed by internal and external partners align with Bank requirements, regulatory expectations, and enterprise risk standards.

What you’ll be doing

• Coordinate with internal compliance, audit, and business stakeholders to support operational controls testing for consumer shared services
• Assist in developing and maintaining testing plans for processes, risks, and controls, with consideration for Bank-specific requirements.
• Track official and self-reported findings for consumer shared services, including status updates, remediation follow-up, validation testing, and timely resolution.
• Support the implementation and maintenance of consumer TMCC policies and procedures, ensuring alignment with TFSB policies and applicable Bank requirements.
• Serve as a point of contact for routine questions, documentation requests, and issue tracking related to the consumer originations and servicing portfolio.
• Escalate issues, control gaps, and potential risks to the manager in a timely manner, as appropriate.

What you bring

• Bachelor’s degree
• 2+ years of experience in governance and oversight or consumer originations or servicing
• Prior experience with maintaining business processes, risks and controls
• Prior experience maintaining policy and procedures
• Prior experience supporting issue management processes end to end

Added bonus if you have

• Advanced degree in risk management, business administration or operations management
• Prior experience with governance reporting, and cross-functional coordination
• Prior experience working with internal audits and external examinations (ie: FDIC)
• Prior experience overseeing KPI-based performance monitoring
• 5+ years’ experience in governance and oversight or consumer originations or servicing

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.

About Us

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality.

Our mission is to build a future where everyone has the freedom to move.

We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.

Career Possibilities:

Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working.

Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.