Contract Support Analyst

ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Step into a national office role where your Employment Services experience truly matters. At The Salvation Army Employment Plus, we’ve supported over half a million Australiansinto work since 1998. Join a trusted, purpose‑driven organisation where your analytical skills, compliance mindset and clear communication will directly support better outcomes for job seekers and communities. If you’re currently working in the employment services sector, whether it be in contract support, compliance, team leadership, employment consulting or L&D, and can demonstrate strong written communication skills through your work or relevant study, this role gives you theopportunity to apply your sector knowledge in a specialist position that supports frontline teams across Australia. ABOUT THE ROLE This is a hybrid role based at the Territory Headquarters of The Salvation Army in Blackburn (2 days per week in the office). As a Contract Support Advisor you will be: Working in an internal customer service capacity providing advice to all staff including Managers and employment consultants working on the front line regarding departmental guidelines and systems. Managing Contract Management relationships with key external representatives (particularly from the Account and Contract Management teams) within the relevant government departments. Assist with reviews of Program Assurance and audit activities to ensure that all requirements are met and reduce recoveries, as required. Providing accurate and timely responses to internal staff on contractual, policy and system questions to support service delivery and optimise revenue. Making decisions on contractual issues and problems that cannot be resolved by operational managers and team leaders. Maintaining a knowledgebase of responses and transferring the knowledge to staff to ensure contractual compliance. Analysing contractual information in deeds and guidelines and communicating accurate information to staff at all levels to support service delivery. Completion of override requests to ensure that Outcomes can be achieved. Reviewing and organising signing of MOUs and agreements. This role suits someone who enjoys working in an internal customer service capacity as this role provides advice to all staff including Managers and Employment Consultants working on the front line and support services staff regarding departmental guidelines and systems and liaising with representatives of government departments. ABOUT YOU This is an ideal next step if you’re ready to move from frontline or site‑based work into a national office specialist role. You'll thrive in this role if you have: Experience in Employment Services (essential) Contract or compliance experience in a highly regulated environment (advantage but not essential) Planning, prioritisation and decision making skills Demonstrated ability to think creatively, pursue innovative solutions, and deliver results within a rigorous compliance framework; Experience working on projects, within strict timeframes A methodical and analytical approach to conducting research, evaluation and development; Skills in undertaking research and conducting investigations; Strategic thinking (forward looking, big problem solver) and the demonstrated application of knowledge through to delivery and implementation; High level of customer service, relationship building, communication and negotiation skills Advanced computer skills including Word, Excel, Adobe & Outlook. Additional Requirements National Criminal History Check. Working with Children Check. BENEFITS Above Award wages + super + allowances Access to generous Not For Profit salary packaging of up to $15,900 per year Access to meal and entertainment benefits of up to $2,650 through salary packaging Access to relocation benefits through salary packaging options Up to 12 weeks Paid parental leave Novated car leasing Learning and development to support you in your role Scholarships via Eva Burrows College Supported study options Comprehensive Employee Assistance Program Career progression opportunities Transfer opportunities – we are in every major city in Australia Making an impact – socially and environmentally – with one of the most loved charities in Australia Please note that the Internal role title for HR/award purposes is Contract Support Analyst To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. Applications will be reviewed on receipt and will be accepted until the position is filled. Job offers will be subject to a National Criminal History Check as per police Certificate Guidelines and will be required to have a Working with Children Check. At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at [email protected] Please specify the job title and location in the subject line. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.