Corporate Closing Trainer

Join the company defining what it means to be an Impact Lender!

Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

POSITION OVERVIEW

This position will be onsite 5 days a week in Indian Land, SC.

The Corporate Closing Trainer is responsible for training new Closing team members, including new hires with previous mortgage closing experience, as well as supporting continuing education and development for existing employees.

This position is responsible for developing, maintaining, and delivering training materials and learning experiences related to mortgage closing. Training curriculum may include Company procedures, mortgage loan requirements, closing processes, regulatory and compliance requirements, systems and technology, checklists, documentation standards, quality expectations, and Company service standards.

The Closing Trainer provides hands-on learning opportunities designed to prepare employees to accurately and efficiently perform the responsibilities of their role. This includes reviewing training loan files and test cases, evaluating learner proficiency, providing detailed coaching and feedback, and partnering with leadership to identify learning needs and readiness.

The role interacts with employees, leaders, and internal business partners to support consistent closing practices and effective employee development while providing exceptional internal customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Duties and responsibilities may include, but are not limited to, the following):

• Plans, organizes, and facilitates Closing training programs for new and existing employees.
• Delivers training curriculum in a manner that is engaging, educational, practical, and responsive to the needs of both the Company and employees.
• Facilitates learning through classroom instruction, virtual learning environments, hands-on activities, demonstrations, guided practice, and other appropriate learning methods.
• Develops and maintains training materials, including facilitator resources, learner resources, training agendas, exercises, activities, assessments, job aids, and supporting documentation.
• Trains employees on Company closing procedures, systems, documentation requirements, checklists, quality expectations, and applicable mortgage closing requirements.
• Provides training related to the review and preparation of mortgage loan files for closing, including the identification of documentation or information necessary to support an accurate and complete closing.
• Develops training exercises, activities, scenarios, test cases, and assessments to reinforce learning and evaluate learner proficiency.
• Reviews training loan files and test cases for accuracy and potential errors and provides detailed, actionable feedback to learners.
• Evaluates learner knowledge, application, and proficiency throughout training and maintains appropriate training and assessment records.
• Provides observations and training-related feedback to management regarding learner progress and readiness.
• Provides coaching and remediation when additional development is needed to support proficiency.
• Trains employees on the operating systems, technology, and tools necessary to perform their job responsibilities.
• Reinforces the use of applicable Company checklists, procedures, and established closing standards.
• Maintains and updates Closing training materials to reflect changes in Company procedures, systems, products, regulatory requirements, and business processes.
• Partners with Closing leadership and subject matter experts to identify training needs and ensure training content remains accurate and relevant.
• Supports continuing education and skill development for existing Closing employees based on identified business and learning needs.
• Tracks and reports training metrics to demonstrate learner progress and the effectiveness of training programs.
• Maintains accurate training records and documentation.
• Performs administrative functions associated with training delivery, learner documentation, scheduling, and recordkeeping.
• Provides exceptional customer service to internal business partners.
• Responds to emails, questions, and requests promptly, professionally, and efficiently.
• Builds and maintains collaborative relationships with Closing leaders and other business partners throughout the Company.
• Stays current on Company policies, procedures, systems, and mortgage industry practices relevant to the Closing function.
• Participates in Learning & Development initiatives and cross-functional projects as needed.
• Performs other duties as assigned by management.

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

• 3+ years of mortgage Closing experience.
• Strong working knowledge of mortgage closing processes, documentation, and requirements.
• Strong proficiency with the Company's loan origination and closing systems.
• Knowledge of conventional and government mortgage products preferred.
• Knowledge of applicable mortgage closing requirements and regulatory requirements.
• Experience in professional training, facilitation, coaching, or employee development is preferred.
• Ability to review mortgage loan files and identify potential documentation, process, or accuracy concerns.
• Strong analytical and problem-solving skills, including the ability to evaluate a situation and recommend appropriate solutions based on job knowledge and Company procedures.
• Excellent written and verbal communication skills, including the ability to communicate complex information clearly and concisely.
• Ability to facilitate learning for individuals and groups in both virtual and in-person environments.
• Ability to provide clear, specific, and constructive coaching and feedback.
• Strong organizational and time management skills.
• Ability to prioritize work and effectively manage multiple responsibilities.
• High attention to detail and commitment to accuracy.
• Ability to maintain a high level of confidentiality.
• Ability to interact professionally with employees and leaders at all levels of the organization.
• Strong interpersonal skills and the ability to build collaborative working relationships.
• Adaptability and ability to respond effectively to changing business priorities, processes, systems, and learner needs.
• Strong computer skills, including Microsoft 365 applications and mortgage industry software.
• Ability to work effectively in a fast-paced environment.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Associate's or bachelor's degree in business, education, finance, or a related field preferred but not required.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The Corporate Closing Trainer may be assigned to a workstation within a Company office or may be eligible to work remotely based on business needs.

This position may require prolonged sitting or standing, repetitive typing and keyboard use, extended periods viewing computer and presentation screens, and extended periods of speaking while facilitating training. The position requires the ability to communicate and interact effectively with others verbally and in writing. Driving, travel, and telephone usage may be required.

The expected salary range for this position is between:

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes:

• Competitive pay

• Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE

• Retirement plan: 401(k) and Roth

• Paid Time Off: 16 days front loaded. Prorated based on the start date month

• 11.5 paid holidays per year

• Employee assistance program

• Excellent career growth opportunity

• Fun, team-focused working environment

• Employee driven community outreach program

• Relocation packages available

The application window is anticipated to close on:

We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you. We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at www.movement.com.

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