Customer Account Manager (all genders)

Our positions are generally permanent; however, the initial appointment will be temporary.

Strong responsibilities

Customer Support

• Key contact person for all commercial and technical customer issues – in close coordination with engineering and other specialist departments
• Active support and further development of existing customer relationships with a view to technical and economic requirements
• Controlling of ongoing projects and derivation of measures for process, quality, and result optimization
• Preparation of cost estimates and invoices
• Ensuring a transparent communication chain, including status reports, technical coordination, and documentation
• Planning, coordination, and execution of customer visit

Contract and order management

• Definition of repair scopes and budget frameworks for engine repairs in close consultation with the customer
• Complete order support — from preparation and operational control to invoicing — in collaboration with engineering, logistics, and production control
• Ensuring the cost-effectiveness of maintenance orders and monitoring order- and contract-related KPIs
• Supporting the sales team in preparing and executing bidding campaigns

• Completed degree in business administration, (industrial) engineering, aerospace engineering, general mechanical engineering, or a comparable qualification
• Experience in account management in the aviation or maintenance industry desirable
• Good project management and IT skills (MS Office, SAP)
• Willingness to travel internationally and be on call (Aircraft-On-Ground-Support (AOG))
• Business fluent English skills, hands-on mentality, ability to work in a team, and an independent, analytical, goal-oriented approach to work

Excellent environment

• Attractive salaries in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit sharing program and company pension scheme
• Good Work-life-balance: 35-hour week, 30 days holiday and flexible working time models with flex time options, possibility to work remotely
• Extensive further training opportunities and individual development programs
• Company sports groups and cooperation with Hansefit
• Mobility offerings like bike leasing, Deutschlandticket Job subsidy, commuter and company busses as well as car leasing offerings and E-charging stations
• Financial relocation support for new joiners
• Company restaurant with delicious and varied meals
• Great teamspirit and employee events