Customer Engineer

Senior Forward Deployed Engineer | Voice AI Startup

About the Company Our client is a fast-growing Y Combinator-backed Voice AI startup transforming sales, support, and customer engagement. With $5M in seed funding and approaching $65M ARR, achieved with just 30 people, they're building the standard for voice automation at scale.

The Role As a Senior Forward Deployed Engineer, you'll embed directly with enterprise clients to deliver production-ready voice AI solutions end-to-end. You'll be the bridge between technical and non-technical stakeholders, driving adoption, shaping the platform through field insights, and becoming a go-to expert on building with voice AI and LLM-powered systems.

Key Responsibilities

• Lead full project delivery using a cutting-edge voice agent platform — from prototyping through to production — communicating progress and risks clearly throughout
• Build full-stack integrations (Python, JavaScript) with enterprise tools including CRMs, ERPs, and scheduling systems
• Partner with sales to gather requirements, prototype demos, and present system designs to clients
• Develop deep expertise in voice AI solutions, including LLM prompting strategies and best practices
• Scope projects, resolve blockers, and keep cross-functional teams aligned with concise, effective updates
• Codify reusable patterns into tools or platform components
• Translate field feedback into actionable product and GTM recommendations

Requirements

• Ideally 2+ years in a customer-facing technical role — Solutions Engineering, Technical PM, Customer Success/Support Engineering, or founder/analagous experience
• Exceptional communication skills, including the ability to explain complex technical concepts to non-technical audiences
• Proven track record delivering systems in fast-paced, ambiguous environments
• Production-grade coding ability in Python, JavaScript, or equivalent
• Working knowledge of LLM-powered systems and their UX implications
• Proactive risk management and the ability to maintain momentum under pressure

Compensation & Benefits

• Salary: $200k-300K
• Equity provided
• Location: Redwood City, CA
• Schedule: Full-time
• Location: Redwood City, CA
• 100% medical, dental, vision coverage
• Unlimited meals and snacks
• Gym, internet, cellphone and commute reimbursement
• Visa sponsorship available (H1B, TN, L-1, E-3, F-1, O-1)

Interview Process

1. Recruiter intro call (15 min)
2. Technical phone interview — live coding on CoderPad (45 min)
3. Onsite/virtual interviews (2–3 hrs): Communication, Architecture Case, and Problem-Solving rounds