Customer Engineer

About the Role This is a technical customer-success role embedded in a fast-moving AI voice platform team. You'll work at the intersection of engineering and customer outcomes — helping businesses deploy and get the most out of an AI-driven product while channelling real-world feedback back into the platform. What You'll Do Provide hands-on technical guidance to help customers deploy, configure, and optimise the platform. Troubleshoot Postgres-backed data workflows and full-stack code (TypeScript, React, Node, Python) alongside customers. Advise customers on prompting strategies and related AI workflows to unlock value. Build strong customer relationships and serve as the technical liaison between customers and internal product and engineering teams. Gather, synthesise, and communicate customer feedback to drive product improvements and better documentation. What We're Looking For 2+ years of software engineering experience with demonstrable business impact through written code. Hands-on familiarity with PostgreSQL, including experience troubleshooting data workflows. Proficiency with TypeScript, React, Node.js, and Python. Prior customer-facing experience in a software or SaaS context. Ability to guide customers on prompting and AI/LLM-related workflows. Strong written and verbal communication skills, with the ability to bridge technical and non-technical stakeholders. Solid computer-science fundamentals. Genuine interest in AI-native products and a collaborative, pragmatic approach to problem-solving. Location On-site in Berlin, Germany . Visa sponsorship is available.