Customer Experience Specialist (Dutch)

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: On-site

Employment type: Full-time

DUTIES & RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone, email and live chat

• Handle customer questions, orders and product-related enquiries

• Resolve complex customer cases and identify practical solutions

• Coordinate with internal teams and external suppliers when required

• Manage customer cases across multiple channels while maintaining high service and quality standards

• Identify root causes of recurring customer issues and contribute to process improvements

• Maintain accurate customer and case information within the relevant systems

• Meet daily productivity, quality and customer satisfaction KPIs

• Participate in team meetings, 1:1s, workshops and improvement projects

REQUIREMENTS:

• Native or near-native Dutch and fluent English

• A third language is an advantage

• Minimum 1 year of experience in a fast-paced customer-facing role

• Strong communication and interpersonal skills

• Natural problem-solving ability and a proactive approach

• Ability to remain calm and effective under pressure

• Comfortable working with KPIs, multiple channels and systems

• Already based in or near Valencia, Spain

• Eligible to work in Spain / EU work eligibility (no visa sponsorship)

• Available to start as soon as possible

• Working hours: Monday to Friday, 09:00 to 17:30

BENEFITS:

• Daily breakfast and lunch provided at the office

• Twice-weekly bootcamp in the park

• Annual AI learning budget

• Internal mentorship, development opportunities and personal development workshops

• Comprehensive onboarding programme

• Support with Spanish bureaucracy and NIE process

• Employee discount, referral bonus and paid volunteering time

• 1 month of accommodation if relocating

• And much more!