Customer Service- German Market

Customer Service- German Market Workster is collaborating with a market-leading provider of customer experience and digital solutions, looking to recruit German-speaking Customer Service Advisors. This is a fantastic opportunity to join an international team in Greece, delivering world-class customer support while enjoying a dynamic and multicultural work environment. Key Responsibilities – German Customer Service Support Serve as the first point of contact for German-speaking customers via phone, email, and chat, delivering prompt, accurate, and friendly assistance. Resolve a broad range of customer queries, aiming for first-contact resolution wherever possible. Handle customer interactions with professionalism, patience, and empathy—including sensitive or challenging cases. Manage and de-escalate complaints or disputes when necessary, ensuring customer satisfaction remains a top priority. Log all customer interactions precisely within our CRM or ticketing system, maintaining accurate and organised data. Identify and support vulnerable customers, escalating cases appropriately to specialist teams as required. Collaborate effectively within a diverse team and contribute to continuous process improvements. Stay up to date with latest products, services, and processes through ongoing training and self-development. German Language Skills & Essential Requirements Fluency in German (C1 or above), both written and verbal, is required for this role. Strong conversational and written English skills (minimum B2 level). Previous experience in customer service, technical support, or a client-facing environment (minimum 6 months preferred). Excellent interpersonal and active listening skills, with a professional and empathetic approach. Comfortable with digital systems and technology—quick to learn new tools and adapt to change. Resilient and adaptable, thriving in a fast-paced, international setting. Collaborative, results-driven, and eager to contribute to a positive team culture. EU citizenship, Schengen passport, or Greek residence permit allowing legal work in Greece. Benefits & Package – German Market Customer Care Jobs Full-time, permanent contract with a competitive salary structure and performance incentives. Comprehensive paid training, onboarding, and regular opportunities for skill development. Relocation assistance: fully paid relocation package, including flights, transfers, and temporary accommodation. Private health insurance and a comprehensive benefits programme. Meal allowance and additional incentives. Modern office environment with options for hybrid or on-site work (location dependent). Supportive, diverse team culture with career advancement opportunities. Regular team events, well-being resources, and access to exclusive employee discounts. Free Greek language classes for those interested in cultural immersion. About the Employer – Leading Customer