Be the Calm, Confident, Customer-Focused Voice That Makes a Difference
Step Into Your Future at the Customer Service – Faults & Emergencies Recruitment Discovery Day
A caring and efficient approach is at the heart of this role — supporting customers when they need us most. If you’re looking for a role where your calm, confident and steady voice genuinely helps people during faults and emergency situations, join us at our Faults & Emergencies Recruitment Discovery Day and learn about a customer-focused career where your reassurance, quick thinking and professionalism truly matter. This is your chance to meet the team and experience the environment.
Event Details
Thursday 20th of August 2026
Hoylake House (Barnston Building), Carr Lane Industrial Estate, Hoylake, Wirral, CH47 4AX
No appointment needed — just drop in between 10:30am – 6:30pm
What You’ll Experience
- Meet the Team: Learn about the role and how we support customers through real-time incidents.
- Live Q&A: Shift patterns, training, progression — ask it all.
About the Role – Customer Service Representative, within Faults & Emergencies Team
When customers call with a fault, outage or urgent issue, you’re the first person they speak to. Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high-pressure events.
This Role Suits People Who
- Are customer focused and genuinely caring
- Excel on the phone, communicating clearly and confidently
- Have excellent PC skills and can navigate multiple systems with ease
- Remain composed under pressure
- Are self-starters who take initiative
- Work confidently both independently and within a close-knit team
- In between calls, you’ll complete infill work to help keep everything running smoothly.
What You’ll Be Doing
- Handling inbound and outbound calls calmly and professionally
- Reassuring customers and accurately logging incidents across multiple systems
- Providing updates and coordinating with engineers
- Supporting vulnerable customers with extra care
- Making proactive wellbeing calls when needed
- Completing infill tasks between emergency calls
Shift Patterns
Full-Time Roles
Our full-time shift pattern offers 4 day working weeks, giving you significantly more time off than traditional shift patterns. You will work on a 10-week rotation, with your shifts changing, encompassing some earlier shifts and some ending at midnight — all within a stable cycle you can plan around.
Part-Time Roles (Weekend-Only or Evenings and Weekends)
If you prefer a focused schedule, we also offer weekend-only part-time roles, as well as patterns which include evenings and weekends, ideal for those who want consistency with specific requirements.
Location
The Customer Service Representative roles are based at our
Prenton site North Cheshire Trading Estate, Prenton Way, Prenton, CH43 3ET.
Starting Salary & Benefits
In return, we offer a competitive starting salary of
£30,150 per annum (pro rata for part-time roles), enhanced by a
28% shift allowance.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.
With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
Benefits
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why Attend?
- Explore a meaningful career where your voice truly makes a difference
- Meet the team behind this essential service
- Learn about training, support and career progression
- Get a feel for the impact and purpose of the role
What Happens Next?
Following the Discovery Day, candidates who remain interested in the role and who meet our requirements may be invited to attend an
Assessment Day, taking place soon after.
The Assessment Day Will Include
- An IT skills assessment
- A role play exercise
- An opportunity to learn more about the role and team
Current Vacancies
We are currently recruiting for vacancies with a
start date around October 2026.
If there are no suitable vacancies available at the time of your application, or if we identify you as a strong candidate for future opportunities, you may be added to our
reserve list for consideration for upcoming roles.
Application Process
Due to the high level of interest we receive, we are unfortunately unable to contact every applicant individually.
If you do not hear from us following your attendance at the Discovery Day, this means your application has not been successful on this occasion. We would, however, encourage you to apply for future opportunities with us.
Think you'd be a great fit?
Join us at our Discovery Day and we look forward to meeting you on the day!
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before
Job Posting End Date below
August-19-2026