Data Analyst

Data Analyst Scottish Power HQ, Glasgow Salary from £45,400 £56,750 per year - plus attractive benefits package and career progression opportunities Full Time / Permanent Flexible /Hybrid options available Closing Date: Friday 21st August 2026 Help us create a better future, quicker The Data Analyst is responsible for leading the delivery and development of reporting, analysis and insight across the Customer Service Directorate, providing a trusted view of business performance through operational, management and regulatory reporting. Working as part of the newly repurposed Performance, Reporting & Insight team, the postholder will bring established analytical expertise and a strong understanding of data, reporting and insight to support decision making across the directorate. Using data from a range of sources, they will identify trends, risks, opportunities and root causes, translating complex information into actionable insight and recommendations that drive business performance and support operational and strategic decision making. The role will become a subject matter expert for the operational areas they support, embedding themselves within teams to develop a detailed understanding of processes, performance drivers, customer outcomes and business challenges. Through strong stakeholder management and collaboration, they will build trusted relationships, shape reporting requirements, manage expectations and ensure insight reflects both the data and the operational context behind it. As a key member of the team, the postholder will play an important role in establishing a single, trusted view of performance across Customer Service, leading improvements in reporting capability, data quality and analytical standards. They will use insight to positively influence decision making, challenge constructively where required and help ensure data is used to drive improved outcomes for customers, colleagues and the business. What you’ll be doing This is an exciting opportunity to join a growing team and play a significant role in shaping the future direction of performance, reporting and insight within Customer Service. shaping the future direction of performance, reporting and insight within Customer Service. Reporting & Visualisation Develop and maintain insightful dashboards, KPI reporting and data visualisations using Excel, Tableau and Power BI to support strategic and operational decision making. Analysis & Insight Analyse complex datasets using tools such as Excel, Power Query, Tableau Prep, SQL, Python or R to identify trends, root causes and opportunities for business improvement, translating findings into actionable insight and recommendations. Stakeholder Management & Business Partnering Develop strong relationships across the Customer Service Directorate, becoming an expert in the operational areas you support. Work closely with stakeholders to understand performance drivers, business challenges and operational context, ensuring reporting and insight are aligned to business needs and support informed decision making. Insight Presentation & Performance Improvement Present insight, findings and recommendations to a range of stakeholders, using data to challenge constructively, influence decision making and drive improved business performance. Manage stakeholder expectations effectively and communicate findings in a clear and balanced way that encourages engagement with data and supports positive change. Regulatory & Operational Reporting Lead the delivery of regulatory and operational reporting requirements, ensuring outputs are accurate, timely and aligned to business, governance and compliance requirements. Continuous Improvement Drive improvements in reporting processes, data quality and analytical capability, contributing to the ongoing development of the Performance, Reporting & Insight function and embedding a culture of data-driven decision making across Customer Service. What you'll bring Experience in a forward-thinking Analyst or similar analytical role. Expert experience using Excel and reporting/visualisation tools such as Tableau, Power BI or similar to develop reporting, dashboards and insight. Experience using analytical tools such as SQL, Python, R, Power Query, Tableau Prep or similar to analyse complex datasets and support decision making. Strong analytical and problem-solving skills with the ability to identify trends, root causes and opportunities, translating data into actionable insight and recommendations. Excellent communication and stakeholder management skills, with the ability to influence decision making, present insight effectively and build trusted relationships across the business. A degree in a relevant discipline (e.g. Data Analytics, Mathematics, Statistics, Computer Science, Business Analytics or similar) or equivalent practical experience. What’s in it for you As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: 36 days annual leave Holiday Purchase – perfect your work/life balance with extra annual leave Share Schemes Payroll Giving and Charity Matched Funding Technology Vouchers – save more and spread the cost of your technology purchases Electric Vehicle Schemes – to help you transition to green/clean driving Cycle to Work scheme and Public Transport Season Ticket Loans Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments Life Assurance (4x salary) Access to Savesmart financial wellbeing support Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] . Mobility Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements. I MPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below August-21-2026