Customer Success Lead

About the Role

As a senior individual contributor on a customer success team at a mental health care startup, you will own strategic school and district partnerships and help build the processes that support the team's growth. This role combines hands-on relationship management with developing the playbooks, metrics, and tools that help more students access care.

What You'll Do

• Manage a portfolio of strategic school and district partnerships as the main point of contact for counselors and school stakeholders.

• Help school partners identify more students who could benefit from care and grow referrals across your portfolio.

• Develop playbooks and processes for increasing referral volume and maintaining healthy partnerships.

• Create metrics and dashboards that help the team assess school health and prioritize its work.

• Use AI tools to automate repetitive workflows.

• Share customer feedback with Operations, Product, Growth, and Clinical teams.

What We're Looking For

• At least 5 years of individual contributor experience in customer success or account management, including managing a book of 100 or more accounts and driving upsells.

• Experience in an early-stage startup, ideally from Seed through Series B, building processes with limited resources.

• A hands-on, proactive approach to account growth, with experience beyond onboarding or general customer experience roles.

• Experience in B2B2C or B2C, education technology, K-12, or school-facing partnerships is helpful.

• Familiarity with CRM platforms and AI tools.

• Interest in improving access to mental health care for children.

Compensation & Benefits

Base salary: $110,000 to $150,000 annually. Visa sponsorship is available.

Location

Hybrid, with three days per week in the New York City office.