Location: Lisbon, Portugal

Employment type: Full-time

Language: French

We are looking for a French-Speaking Customer Support Agent to join our team in Lisbon and provide an excellent customer experience to French-speaking clients.

Your responsibilities

Provide professional and friendly customer support via phone, email and/or chat.
Assist customers with questions, requests and technical or product-related issues.
Identify customer needs and provide clear, accurate solutions.
Handle and resolve complaints in a professional manner.
Follow internal procedures and maintain accurate customer records.
Collaborate with other teams to ensure a smooth customer journey.
Contribute to a positive customer experience and high satisfaction levels.

Requirements

Fluent French (C1/C2 level).
Good command of English.
Excellent communication and interpersonal skills.
Customer-oriented mindset with a professional and positive attitude.
Strong problem-solving and organizational skills.
Ability to work independently as well as part of a team.
Previous customer service experience is a plus, but not always required.

What we offer

Competitive salary package.
Full-time employment contract.
Paid training and continuous professional development.
International and multicultural working environment.
Modern workplace in Lisbon.
Opportunities for career progression.
Support with your relocation to Portugal, where applicable.
Employee benefits and additional incentives.

Interested?

If you are fluent in French, enjoy helping people and are looking for an opportunity to develop your career in an international environment in Lisbon, we would love to hear from you!

Apply now and join our team.