Customer Support Representative with Czech/Slovak and English

Please note that this position is based in Sofia, Bulgaria. Relocation support is provided - details below.

Cross Border Talents is a recruitment agency connecting candidates with global clients looking for professionals with European language skills. Since 2013, our recruiters have connected over 130,000 candidates from more than 50 nationalities with companies around the world.

Our client:

Our client is a global technology company providing customer service, sales and digital solutions to some of the world’s largest brands, with operations across multiple markets and thousands of employees worldwide.

Responsibilities:

• Provide customer support in Slovak and English via phone, email and chat.
• Resolve customer inquiries in line with agreed service levels and established procedures.
• Use CRM, ticketing systems and knowledge bases to manage customer requests efficiently.
• Meet performance targets related to customer satisfaction, resolution and call handling.
• Collaborate with colleagues and share best practices.
• Participate in ongoing training and stay up to date with product knowledge.
  
  
  

Requirements:

• Native-level Slovak/Czech (C2)
• Fluent English (C1)
• Strong communication and customer service skills.
• Excellent active listening and problem-solving abilities.
• Ability to follow established processes and guidelines.
• Adaptability and willingness to learn new processes and technologies.
• Self-motivated and customer-focused. No experience is needed as full training will be provided.
  
  
  

What we offer:

Salary: €1,535 gross per month

Welcome bonus: €1,200 gross, paid in two instalments

Work model: On-site

Schedule: Monday–Friday, 10:00–18:00

Relocation package:

• €1,500 gross relocation bonus, paid in two instalments, to support initial relocation and rental costs.
• 21 days of company-provided accommodation upon arrival.
• Support with finding long-term accommodation.
• Flight tickets covered and transportation from the airport to your accommodation
  
  
  

Additional benefits:

• Private health insurance
• Fully paid training
• Access to 50+ employee benefits and services