We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be singing the contract directly with the Portuguese employer.

Location: Lisbon
Work Type: On-site
Language Requirement: Dutch language (C2) + English language (B2)

About the project:

We are looking for Dutch-speaking professionals with a strong technical mindset and solid customer support experience to join the team in Lisbon. You will be supporting a globally recognized client and assisting customers with a wide range of technical issues.

What You’ll Do:

Provide high-quality technical support via phone, email, chat, and messaging platforms
Handle general inquiries and pre-sales questions
Escalate complex cases and work with technicians to resolve them
Maintain accurate records in the ticketing system
Collaborate with team members to drive customer satisfaction and process improvements
Work flexible hours including evenings, weekends, and holidays (rotational schedule)

What We’re Looking For:

Fluency in Dutch language (C2) and strong English language (minimum B2)
Prior experience in customer or technical support
Ability to multitask and remain calm under pressure
Clear communication and problem-solving skills

Compensation:

Base Salary: €1,100 gross/month
Performance Bonus: up to €100 gross/month (paid over 12 months)
Health Insurance

RELOCATION PACKAGE for candidates moving from abroad!

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Similar jobs