Customer Technical Service with German

Job Title:

Customer Technical Service with German

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

About the role

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure high-quality customer experience across multiple communication channels.

Key Responsibilities:

• Provide technical support via phone, email, and chat.

• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.

• Guide customers through product setup, installation, configuration, and maintenance.

• Identify root causes of technical issues and determine appropriate solutions.

• Escalate complex cases to specialized teams when necessary.

• Document customer interactions and technical findings accurately in internal systems.

• Educate customers on product features, best practices, and preventive maintenance.

• Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

• Fluency in German (C1) and English (B2).

• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.

• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.

• Ability to analyze problems and provide clear, customer-friendly solutions.

• Good knowledge of Windows environment and MS Office applications.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple customer inquiries simultaneously.

• Readiness to work from an office in Katowice.

Nice to Have:

• Technical education or relevant certifications.

• Experience with CRM or ticketing systems.

What do we offer:

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.

• Labor contract with attractive salary.

• Full-time position available as of 16.11.2026.

• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.

• Development programs like Concentrix Academy for the future Team Leaders.

• Unlimited courses (Concentrix University, LinkedIn Learning).

• Recommendation program Refer a Friend with bonus up to 4000 PLN!

• Recognition programs: Game Changer Award as well as Be The Best.

• Relocation support to Katowice.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German (Required)

Time Type:

Full time

About Us

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.
Some call us a global technology and services leader.
But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands
solve their toughest business challenges.

Whether it’s……
designing game-changing brand experiences,
building and scaling secure AI technologies,
or building loyalty to drive revenue.

We’ve got them covered. But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology,
and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.