Danish Solutions Consultant – Digital Services Platform

Are you fluent in Danish and passionate about digital applications, entertainment, and mobile ecosystems? We are seeking Danish-Speaking Customer Support Specialists & Solutions Consultants to join our team in Sofia, Bulgaria . In this role, you will deliver high-quality, non-technical troubleshooting and customer care for a wide range of popular digital services, including app store platforms, mobile payment systems, family sharing accounts, digital books, and media streaming. Key Responsibilities Customer Support: Assist Danish-speaking customers with non-technical inquiries regarding user accounts, subscriptions, digital content purchases, and mobile payment platforms. Troubleshooting: Help users set up family accounts, manage payment methods, resolve access issues, and navigate digital media services. Solution Consulting: Guide users with clear, step-by-step instructions and recommendations to optimize their digital experience. Information Management: Accurately record customer interactions and feedback in internal software platforms. Requirements & Profile Needed Languages: Native or proficient level of Danish (C1/C2) paired with a strong working command of English . Skills: Excellent communication skills, active listening, patience, and a customer-first mindset. Tech Savvy: Comfortable navigating everyday mobile applications, digital platforms, and online services. Location: Willingness to work on-site in Sofia, Bulgaria (or relocate with full support). Work Schedule & Environment Location: Fully office-based ( On-Site ) in Sofia, Bulgaria. Schedule: Rotational shifts operating Monday to Sunday between 09:00 AM and 10:00 PM. Comprehensive Relocation Package Moving to Sofia is seamless with our dedicated relocation support framework: Relocation Bonus: A €1,500 Gross Relocation Bonus paid in two installments to support your move and assist with initial rental costs. Initial Accommodation: 21 days of company-provided accommodation upon arrival. Housing Assistance: Dedicated guidance and support to help you find a long-term home in Sofia.