Are you a fluent Danish speaker with good computer skills? Be part of our Helpdesk team that helps customers stay safe online!
Patrique Mercier Recruitment
collaborates with the leading IT Security Software companies dedicated to protecting your personal data.We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for.If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.
This is your chance to work as a consultant for the worlds top multinational cybersecurity and antivirus providers.
What you will do:
Communicate with customers via phone, chat & e-mail
Ensure full functionality of the antivirus protection
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Log the cases on internal systems, while getting up to date with clients products & services.
What you will bring:
Fluency in
Danish
Very good communication skills in
English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Empathy and a passion for customer service
Familiarity with current Anti-Malware and Firewall products
Ability to install an operating system and install additional necessary software
Ability to troubleshoot common PC, Mac and mobile issues
Knowledge of MAC, iOS and Android Operating Systems
Knowledge of Firewall, Antivirus products and Security domain
Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Fully paid training by certified instructors