Danish Speaking Search Engine Customer Support Supervisors and QAs roles

If you are a digital nomad, with solid Customer Service experience, passionate about the web and new technologies, this is your chance to live and work in Athens, Greece and become a digital expert! We are looking for Supervisors and Quality Analysts (QAs) with Danish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens. Take advantage of your Danish skills and become a digital expert on a wide palette of Google tools, after our intense product training! What you will do as a Supervisor Assist and coach your team by offering guidance and solutions Monitor cases according to sampling plan and re-monitor all evaluations Gather feedback from your team in regard to issues that need to be escalated Meet with your team on a regular basis to evaluate results and discuss objectives Meet with management on a daily basis to plan, strategize, and review performance Participate in calibration sessions as well as in DMAIC meetings Attend recurrent trainings on a regular basis Motivate and influence the team through leading by example, developing confidence with each team member What you will do as a Quality Analyst Analyze data according to defined business rules and procedures and provide root cause analysis Provide reports and analysis to assist others to track progress and optimize their focus on the areas of their interest and new trends Highlight weaknesses based on data analysis for improvement purposes Prepare monitoring plan on a weekly/monthly basis Organize calibration sessions, gather, analyze and communicate the results Work with management to prioritize business needs and deliver feedback related to team performance Provide analysis needed and participate in Problem Solving Process-DMAIC sessions What you will bring At least 12 months of customer service experience Superior Danish language skills and customer service mindset Good communication skills in English Ability to use the desktop computer system, Internet applications, and MS Office Familiarity with Google products (Google Maps, Google Cloud ecosystem docs, sheet, slides etc.) Familiarity with Chrome OS & Android Operating systems Numerical and Analytical Skills would be an asset What we offer Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)) Competitive monthly salary + 2 extra salaries per year Private Health Insurance Numerous benefits and discounts Fully paid training by certified instructors