Dental Lab Technician Technical Advisor - CDT Required

Description Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Possibility for Sign-On Bonus and Relocation. Primary Responsibilities and Essential Functions of the Position: Provide technical assistance to our customers. Counsel and advise Dentists on a variety of products, including treatment plans and designs. Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist. Communicate effectively with internal teams to ensure case resolutions. Occasional, hands-on details to restorations for corrections and modifications as needed. Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation. Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products. Responsible for continuous education on new dental products and fabrication technics Responsible for documenting all customer interaction using company provided software Skills and Abilities Required: Strong verbal and written communication skills Strong computer skills – MS Office Excel, Word, Outlook Detail-oriented – ability to manage multiple projects/assignments at one time Dependable, Team Player, Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks Minimum Education and Experience Required: Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations. Knowledge of digital production such as CAD/CAM & IOS is preferred. Must possess great customer service skills to interact with Dentist. Intermediate computer skills are required. Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing. CDT required. High School Diploma/GED A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint) Competencies Patience Attentiveness Clear communication skills Knowledge of the Product Ability to use positive language Acting skills Time management skills Ability to ‘read’ customers A calming presence Goal-oriented focus Ability to handle surprises Persuasion skills Tenacity Closing ability Empathy Willingness to learn Ability to Admit You Don’t Have the Answer Thick Skin Hazardous Materials or Equipment Used: All Office Equipment Potential Exposure to Bloodborne Pathogens Physical Requirements: May have long periods of sitting at desk and intermittently answer the telephone. Regular need to write or use a keyboard to communicate through written means. Some lifting between 0 to 10 lbs. may be required. Travel may be required up to 5 % of the time Qualifications Skills Behaviors Required Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Dedicated : Devoted to a task or purpose with loyalty or integrity : Motivations : Education Required High School or Equivalent or better. Experience Licenses & Certifications Required Certified Dental Tech