Director, Credit Strategy & Pricing

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

What You'll Do

• Set credit strategy and pricing direction for the Home Improvement lending business, balancing growth, credit performance, and risk-adjusted returns

• Own credit policy, underwriting criteria, exposure management, segmentation, and vintage loss forecasting and valuation, ensuring alignment with established risk appetite and regulatory requirements while holding the team accountable for results

• Deliver loan issuance volume consistent with the business plan and risk appetite, generating sustainable returns for marketplace investors and Happen Bank's held-for-investment assets

• Partner with Product, Business, Engineering, and Data Science to develop annual operating and strategic plans and drive new product and white-space initiatives from concept through execution

• Lead the development of predictive models, grading systems, and experimentation frameworks that optimize risk-adjusted returns, applying AI and advanced analytics to improve decision quality and efficiency

• Ensure credit strategy changes are implemented through rigorous production testing and effective preventive and detective controls, maintaining credit policies and standard operating procedures in alignment with Bank guidelines and regulatory requirements

• Oversee early-warning indicators and portfolio performance monitoring, ensuring timely and accurate Credit Committee, Board, and regulatory reporting from a credit risk perspective

• Lead, develop, and grow a high-performing team of managers and senior managers, fostering a diverse, equitable, inclusive, and learning-oriented culture

About You

• 10+ years of experience in financial services, credit risk management, predictive analytics, or strategy consulting, including 6+ years in people management

• Bachelor's degree or higher, or equivalent combination of education and experience

• Proven people leadership experience building, coaching, and developing managers and their teams

• Deep first-line practitioner knowledge of consumer lending, including home improvement financing, unsecured lending, or credit cards, with a strong understanding of commercial value drivers

• Experience leading credit strategy across origination channels, including digital affiliates, organic, and direct mail, with expertise in policy development, pricing optimization, and portfolio analytics

• Strong strategic judgment with the ability to set direction, own outcomes, and navigate complex tradeoffs between growth, credit risk, and risk-adjusted returns

• Demonstrated ability to influence and align cross-functional stakeholders, negotiate competing priorities, and drive decisions in a regulated environment

• Strong analytical and strategic thinking skills, with the ability to translate complex credit and portfolio data into actionable insights that improve performance and pricing decisions

• You have a clear perspective on where AI adds genuine leverage across your function and have translated that into how your teams operate, fostering innovation while maintaining strong accountability and oversight

• You understand how AI and machine learning models interact with credit decisioning, including their limitations, failure modes, and regulatory implications, and exercise sound judgment about when models should inform decisions versus drive them

Work Location

San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements

Local hours (PT)

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 210,000-245,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.

Notice on AI Tool Use

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.

About Us

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

To learn more visit us at happen.com

Please review Happen Bank Work-related Privacy Disclosure.