Director, Customer Development - Vet

Job Description A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food. Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods. We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life. A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness. Information at a Glance Apply now Job Title: Director, Customer Development - Vet Travel Required?: Travel - 75% of time or more Posting Start Date: 6/29/26 Hybrid Relocation Assistance Offered Within Country Job Number #174437 - Tokyo, Tokyo-To, Japan Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. BASIC OBJECTIVE: Achieve sustainable business growth by leading the BRUT (Brand Recommended, Used, and Trusted) No.1 strategy, ensuring Hill's products receive the strong recommendation of animal health professionals in the Japanese veterinary channel. Develop and execute comprehensive long-term and short-term sales and profit growth strategies for the veterinary channel, in collaboration with the Veterinary Professional Affairs team. Lead a team of approximately 40-50 territory managers across 5-6 districts in Japan, and the retail strategy team, to consistently drive short and long-term sales volume, market share, and operating profit in alignment with company goals and key equities. ESSENTIAL JOB FUNCTIONS: Develop and implement strategic sales plans and programs that drive volume, market share, and profit performance for veterinary clinics, securing long-term market leadership. Oversee all aspects of the D2C (My Hill’s Shop) platform, including sales planning and day-to-day operations, to achieve sales targets and ensure long-term, stable sales trends. Provide hands-on leadership, motivating, coaching, and mentoring Vet Territory Managers and Field Sales Managers, and setting the example for customer development. Direct the CD Excellence team in developing the selling plan for the vet retail segment. Lead and manage all channel commercial planning processes, including reviews to ensure the achievement of monthly, quarterly, and annual targets. Collaborate closely with the Marketing team to ensure strong execution of all Science Diet and Prescription Diet brand equities. Analyze marketplace trends, competitive developments, and leverage consumer/veterinarian insights to inform and drive annual business plans. Monitor competitors and recommend strategic programming to respond to and leverage competitive activity. Manage and control area promotion budgets and NVO expenses to ensure delivery against company financial commitments. Partner with PVA to strengthen Hill’s scientific credentials among veterinarians and pet owners. WORKING RELATIONSHIPS: In Hill’s Japan: General Manager, PVA, Marketing, Pet CD, Finance/Accounting, Customer Service and Logistics, Legal, and Q.A. Outside: Retailers/vet clinics, distributor/wholesalers, subwholesalers, vet schools, vet specialists. REQUIRED QUALIFICATIONS: Experience & Management: 5–10 years of experience in Customer Development, with demonstrated success in team management. 3–5 years of experience working within a multinational matrix organization. Consistent track record of achieving brand, financial, sales, and business goals. Leadership & Action: Proven leadership ability, with a self-driven, professional mindset to develop and grow in a fast-changing environment. Demonstrated ability to develop and advance people, and to cultivate strong cross-organizational relationships. Strong action orientation: ability to clearly identify tasks, allocate channel resources effectively, and drive projects to completion. Communication & Interpersonal: Excellent relationship-building and negotiation skills. Superior communication skills (verbal, written, and presentation) and active listening skills for effectively gaining input from customers, pet owners, and cross-functional teams. Proficiency in both Japanese and English is required. PREFERRED QUALIFICATIONS: Strong project management skills. Highly motivated, persistent, and results-driven with a strong dedication to meeting strict deadlines. Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #LI-Hybrid