Director of Customer Marketing & Community

About the Role

Build the customer advocacy and community function at a Series B healthcare AI company. This director-level role will turn customer outcomes into trusted stories, stronger customer relationships, and commercial momentum across the go-to-market organization.

What You'll Do

• Build a Customer Advisory Board by recruiting members, designing its charter, and planning its initial engagements.

• Launch a customer reference program and create a consistent cadence for case studies, testimonials, and video content.

• Create and manage a customer speaker bureau, preparing customers for events, webinars, and press opportunities.

• Integrate customer proof points into the website, sales collateral, account-based marketing campaigns, and executive communications.

• Develop reporting to measure program impact, including pipeline contribution, references delivered, stories published, and community engagement.

What We're Looking For

• Seven or more years of experience in customer marketing, customer advocacy, or a related field, including building advocacy programs from the ground up.

• Experience establishing and managing a Customer Advisory Board, customer reference program, and speaker bureau.

• Strong B2B enterprise experience and familiarity with healthcare, healthtech, regulated industries, healthcare systems, or healthcare executives.

• Ability to bring customer evidence into multiple go-to-market channels and measure its impact.

• Leadership experience, including cross-functional collaboration and stakeholder management.

• Proficiency with Salesforce, marketing automation, and content management systems, plus familiarity with AI and machine learning tools.

• Authorization to work in the United States is required. Visa sponsorship is available.

Compensation & Benefits

Annual salary range: $180,000 to $200,000. Visa sponsorship is available.

Location

Remote role, with San Francisco, California as the primary location.