Director of Customer Marketing & Community

About the Role

Build a customer advocacy and community function from the ground up at a Series B healthcare AI company. You will turn customer outcomes into trusted stories, executive relationships, and proof points that support go-to-market growth.

What You'll Do

• Launch a Customer Advisory Board, including member recruitment, program design, and early engagement planning.

• Build a customer reference program and a consistent schedule for case studies, testimonials, and video content.

• Create a customer speaker bureau and prepare customers for events, webinars, and media opportunities.

• Bring customer evidence into the website, sales collateral, account-based marketing campaigns, and executive communications.

• Develop reporting to measure program impact, including pipeline contribution, references delivered, stories published, and community engagement.

What We're Looking For

• 7 to 10 years of experience in B2B customer marketing, customer advocacy, or product marketing.

• Experience building customer advocacy or reference programs from zero to one, including developing or significantly improving a Customer Advisory Board.

• Background in healthcare, healthtech, or another regulated industry, with experience engaging executive audiences.

• Experience at high-growth B2B companies, ideally in vertical SaaS or regulated markets.

• Familiarity with AI and machine learning tools, CRM platforms such as Salesforce, marketing automation, and content management systems.

Compensation & Benefits

Annual salary range: $180,000 to $200,000 USD. Visa sponsorship is available.

Location

Remote in the United States, with San Francisco, California as the primary location.