Director of Customer Marketing & Community

About the Role

Build a customer advocacy and community function from the ground up at a high-growth healthcare AI company. This role turns customer outcomes into stories, references, and peer connections that support company growth.

What You'll Do

• Build a Customer Advisory Board, including recruiting members, defining its charter, and planning engagements.

• Launch a customer reference program and create a consistent cadence for case studies, testimonials, and video content.

• Develop a customer speaker bureau and prepare customers for events, webinars, and press opportunities.

• Bring customer proof points into the website, sales materials, account-based marketing campaigns, and executive communications.

• Track program impact through reporting on pipeline contribution, references, customer stories, and community engagement.

What We're Looking For

• Seven to ten years of experience in B2B customer marketing, customer advocacy, or product marketing.

• Experience building customer advocacy and reference programs from zero to one, including developing or revamping a Customer Advisory Board and its recruitment approach.

• Background in healthcare, healthtech, or another regulated industry, with experience serving executive stakeholders.

• Experience in high-growth B2B companies, ideally in enterprise or vertical software.

• Familiarity with CRM, marketing automation, and content management tools; Salesforce experience is relevant.

Compensation & Benefits

Annual salary range: $180,000 to $200,000 USD. Visa sponsorship is available.

Location

Remote, United States. Primary location: San Francisco, California.