Director of Digital Platforms

Opportunity

Our multinational client is establishing a Digital Centre of Excellence DCOE in Limerick and now have fantastic opportunities as they grow the site, one of those opportunities is for an Director of Digital Platforms.

A significant package on offer for the right candidate

• Salary up to 120k+
  
• Car allowance
  
• Employee share options
  
• Annual bonus
  
• 25 days holidays + Public Holidays
  
• Hybrid working
  
• Pension contribution
  
• Relocation assistance
  
• critical skills visa​
  

JOB OVERVIEW:

This position is responsible for coordinating the global roadmaps, administration, and support activities for the Digital Platform Global Ecommerce Platform (GEP) system. The Director of Digital Platforms will lead a team of tool specific product owners for each of the elements of the Global Ecommerce Platform (GEP).

KEY RESPONSIBILITIES:

· Product Roadmap – Define the overall strategy, prioritization and enhancements to the digital platforms/underlying tools making up the GEP platform based on global need and business priority.

· Manage Delegated Environment – Provide central coordination, administration, and support for delegated users around the world.

· Manage relationship with 3rd party tool / platform providers for day-to-day business operations.

· Manage and provision user licenses and permissions.

· Coordinate with IT for ongoing system support and enhancements.

· Serve as the business lead for system integrations with the GEP toolset.

· Develop business requirements document for enhancement initiatives, soliciting input from key stakeholders.

· Create and govern archive and records-retention policies in accordance with Henry Schein compliance standards in each market.

· Training – Provide consistent new user onboarding, and refresher training on the individual GEP tools/digital platforms to users across Henry Schein.

· Consistency and re-usability ensure that the GEP capabilities are managed as a shared service for Henry Schein.

· Create a community of delegated GEP users, share updates on outages, maintenance, upgrades and newly introduced features and functionality.

· Identify and share best practices across the community of delegated users.

· Help Desk – provide “help desk” style support to community of delegated GEP toolset users.

GENERAL SKILLS & COMPETENCIES:

· Strong proficiency with a global service model: tools, systems, and procedures

· Outstanding verbal and written communication skills

· Excellent interpersonal and collaborative skills

· Excellent conflict resolution skills and ability to deliver difficult messages

· Good negotiating skills

· Resolve complex issues in effective ways

· Project management, consultative skills and ability to manage a budget

· Ability to cultivate and develop lasting internal and external customer relations

SPECIFIC KNOWLEDGE & SKILLS:

· Deep knowledge of Digital Marketing and Ecommerce Systems

· Service Model administration

· Product Roadmap development

· Systems Training

· Web Analytics – reporting and analysis