District Manager Parts and Service

Job Description

Field Work Arrangement: This is a field-based position that requires 50% or more travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory of Des Moines, Iowa or be willing to relocate to Des Moines, Iowa or a surrounding area approved by leadership within 60 days of the start date.

The Role

The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager - Parts & Service and plays a key role in executing strategy with dealership operations.

What You'll Do

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.

• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.

• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.

• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.

• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.

• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.

• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.

• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.

• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.

• Resolve aftersales customer concerns, including but not limited to: Service Parts Assistance Center (SPAC), Customer Assistance Center (CAC), Technical Assistance Center (TAC), Goodwill, Warranty, and Policy Requests.

• Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance.

• Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s Degree or equivalent professional experience.

• 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.

• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred.

• Ability to travel up to 50% to different locations within your territory.

• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Excellent oral and written communication skills, with the ability to inform and persuade effectively.

• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.

• The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

• Builds and maintains strong internal and external relationships.

• Drives results and leads change with confidence and clarity.

• Communicates persuasively and informatively across all levels.

• Applies analytical thinking to solve complex problems and make data-informed decisions.

• Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.

• Maintains a results-driven mindset, consistently pursuing excellence and accountability.

• Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.

• Takes initiative and thrives in dynamic environments.

• Maintains a strong customer focus and resolves conflicts effectively.

Sponsorship Eligibility:

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

Relocation benefits are available for candidates who qualify under company policy.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About TEI

As a global leader in the design, engineering and manufacturing of prototype, pre-production and mass production equipment for the casting industry, Tooling & Equipment International­ – TEI – delivers the utmost in quality.

Why Join Us

TEI is committed to customer service and satisfaction. People are our most important assets. Our employees have extensive experience; many have worked for decades within the company and industry. This wealth of experience is reflected within our products and heritage.

Compensation/Benefits

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance0.

TEI offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Diversity Information

TEI is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. TEI is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

TEI is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TEI is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

TEI is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. TEI is also committed to take affirmative action to employ and advance in employment such persons.

Browse Our Open Positions!

Search our open positions and apply! Our recruiters will contact you if the role is a good match for your skill set!

About TEI

As a global leader in the engineering and manufacturing of prototype and low volume production machined aluminum castings for automotive, aerospace and many other industries, Tooling & Equipment International­ – TEI – delivers the utmost in quality and speed to market. TEI products are of the highest quality and are backed by a reputation for innovation, design excellence, and precise first-time performance.