Dutch-Speaking Chat Customer Support Agent

Position: Dutch-Speaking Chat Customer Support Agent Location: Riga, Latvia ‍ Employment Type: Full-time or Part-time (min. 20 hours/week) Work Model: On-site (Hybrid option available after 3 months, performance-based) We are looking for a Dutch-speaking Chat Customer Support Agent to join our team in Riga! In this role, youll be assisting users of a global payment platform exclusively through chat and email no phone calls involved. If you enjoy problem-solving, communicating with customers, and delivering top-quality service in a fast-paced environment, this is a great opportunity to grow your career. Key Responsibilities Provide customer support via chat and email no voice calls required Deliver clear, accurate, and timely responses to customer inquiries Log case details and resolutions in the internal support system Ensure all cases are resolved within established timelines and procedures Escalate high-priority issues when necessary Work both independently and as part of a collaborative support team Maintain exceptional service quality across all interactions Adhere to scheduled work hours and punctuality expectations Meet key performance targets (response time, resolution rate, handling time, etc.) Participate in training sessions and continuous learning initiatives Perform additional tasks as needed to enhance customer experience and improve team performance Requirements Language Skills Dutch: B2 (Upper-Intermediate or above) strong written communication English: B1+ (Intermediate or above) Background & Skills Previous customer service experience (especially in outsourced environment) is an advantage Strong computer literacy; minimum typing speed of 50 WPM at 90% accuracy Customer-focused mindset with strong problem-solving abilities Friendly, positive, self-driven, and adaptable personality Collaborative and team-oriented attitude Ability to work in shifts and adapt to fast-changing priorities Eligibility & Relocation EU citizenship or valid work permit for Latvia Willingness to relocate to Riga (relocation assistance provided) Willingness to undergo a background check (e.g., criminal record) What We Offer Training & Development Paid onboarding training and continuous learning programs Access to DEXT an educational platform with 5,000+ free courses, practice labs & certifications Work Conditions & Benefits Operating hours: 07:30 00:30 , Monday to Sunday 40 hours per week (full-time) Hybrid work option available after 3 months (subject to performance) Option to work from home for late shifts ending after 21:00 Premium medical insurance for you and your family (including dental, vision, mental health, and more) Fully covered Compulsory Health Examination (OVP) Competitive salary + allowances based on experience 4 weeks of paid annual leave Modern, dynamic, and international work environment Team-building activities, celebrations, and a supportive company culture