Are you a natural problem-solver who enjoys helping customers and delivering excellent service? Join an international team in beautiful Thessaloniki and support Dutch-speaking customers through phone, email, and chat.

As a Customer Care Specialist, you will listen carefully, identify the right solution, and ensure every customer receives accurate, efficient, and respectful assistance. You will also collaborate with colleagues to improve processes and contribute to the team’s continued success.

Your Responsibilities

Provide high-quality customer and technical support through phone, email, and chat
Understand customer concerns and deliver clear, accurate, and timely solutions
Troubleshoot technical issues using available systems, tools, and internal resources
Handle customer interactions professionally, with satisfaction as the primary goal
Record relevant information and follow established procedures
Collaborate with colleagues and participate in team and departmental initiatives
Share feedback and updates that support service and process improvements
Adapt confidently to changes in processes, systems, and information

What We’re Looking For

Dutch fluency at C1, C2, or native level, both spoken and written
English proficiency at B2 level or higher
Previous experience in customer service, customer support, technical support, a help desk, or another IT-related support function
Strong verbal and written communication skills
Proven experience communicating with customers by phone and email
Excellent problem-solving and critical-thinking abilities
Confidence using internet-based tools, Microsoft Office, and other PC software applications
Ability to work independently while contributing effectively as part of a remote or international team
Adaptable, flexible, and comfortable working with changing processes and information
Good understanding of social media platforms
Willingness to complete a background screening
EU citizenship or an existing valid work permit for Greece is required

Salary and Benefits

€1,600 gross per month
Two additional salaries per year
Permanent employment contract
Private health insurance
Strong focus on professional development and career-growth opportunities
Supportive Dutch-speaking team and international working environment

Relocation Package

Moving to Greece? You will receive:

Flight support from another European country or from within Greece
Accommodation for your first two months
An additional rent contribution of up to €350, paid with your first salary
Support with the necessary relocation documents

Ready for Your Next Adventure?

If you are passionate about helping customers, enjoy solving problems, and would love to build your career in sunny Thessaloniki, we would be delighted to hear from you.

Apply today and become part of a dynamic, international team!

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