Engineering Director, Customer Focused Quality

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are seeking a Quality leader to serve as the Engineering Director of Customer Focused Quality. This role will lead customer-facing quality strategy and communications, strengthen cross-functional readiness for proactive and reactive quality events, and help ensure our field and customer interactions reflect the highest standards of technical accuracy, clinical relevance, and consistency.

This role is critical to advancing EPT Quality by building a strong customer-focused quality capability that supports physicians, hospitals, regulators, and internal partners with confidence and clarity.

This role is based at our Mounds View, MN facility and requires onsite presence 4 days per week to support collaboration and business objectives. Travel of up to 25% is expected for in-person meetings and successful project execution.

Responsibilities may include the following and other duties may be assigned:

• Plan, direct, and implement all aspects of customer-facing communications related to EPT Quality

• Develop, evaluate, and maintain technical quality materials for customers and regulators

• Participate and lead across EPT Quality as a staff member reporting directly to the Quality Vice President

• Prepare and coach leaders for quality-related conversations and meetings, including those involving Field Corrective Actions and individual hospital complaints

• Ensure consistent, timely, and appropriate support for customers by MDT EPT leaders and the Customer Focused Quality group, including yourself

• Build Customer Focused Quality into a critical capability within EPT Quality by developing talent with deep understanding of clinical practice, physician needs, and the EPT portfolio

• Add and develop CAS talent while expanding CRM capability within the organization to fully cover the EPT portfolio

• Collaborate within Quality on released product investigations and support the planning and facilitation of Independent Physician Quality Panel discussions

• Coordinate with Enterprise Quality, EPT Post-Market Quality, Medical Safety, Marketing/Communications, and CMO office to ensure readiness for proactive and reactive customer communications

• Monitor progress on quality issues and ensure timely, appropriate documentation and communication

• Accountable for the EPT Quality Publication Plan, including regular updates to support product performance, reliability testing, design strength, and response to competitor or negative performance claims

• Promote Medtronic EPT”s excellent product reliability and customer support in the broader EP community

Required Qualifications:

• Bachelor's degree in Engineering, Life Sciences, or a related technical field

• 10 years of experience in medical device quality or customer-facing quality leadership

• Established leadership in medical device industry

Preferred Qualifications:

• Master's degree in Engineering, Life Sciences, or a related technical field

• Demonstrated ability to communicate technical and clinical information effectively with physicians, customers, internal leaders, and regulatory stakeholders

• Proven success leading cross-functional communications and quality issue management

• Strong understanding of complaint handling, released product investigations, field corrective actions, and post-market quality processes

• Demonstrated ability to translate complex technical issues into clear, actionable customer communications

• Strong leadership skills with experience building, developing, and mentoring high-performing teams

• Experience working closely with physicians, clinical leaders, and/or hospital systems on quality-related matters

• Familiarity with Enterprise quality, post-market surveillance, and medical safety processes

• Experience managing quality communications in a regulated medical device environment

• Experience leading or supporting scientific, technical, or publication planning efforts

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$198,400.00 - $297,600.00

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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