Engineering Manager, Agents

About the Role

As an Engineering Manager on an AI agent engineering team, you will lead engineers building and improving customer-facing agents for enterprise use. The role combines technical leadership, customer partnership, and hands-on problem solving to deliver reliable systems that can support complex interactions at scale.

What You'll Do

• Lead, mentor, and grow a team of engineers building AI agents for customer interactions.

• Work directly with enterprise customers to understand their needs and turn them into scalable technical solutions.

• Guide agent deployments from initial implementation through ongoing iteration and optimization.

• Partner with product, design, and research teams to identify shared customer needs and inform platform improvements.

• Help shape technical strategy and roadmaps for AI-powered customer support.

• Promote strong engineering practices, ownership, and a high-quality standard while supporting team development.

What We're Looking For

• At least 5 years of software engineering experience and 1 or more years managing or leading engineers.

• Backend or product engineering experience building customer-facing products or complex distributed systems.

• Production proficiency in Python and experience with TypeScript and asynchronous programming.

• Comfort investigating system failures across complex technology stacks.

• Strong communication skills and experience working directly with enterprise customers.

• Experience with LLM applications, agentic workflows, or multimodal models is beneficial.

Compensation & Benefits

Annual salary range: $300,000 to $360,000 USD. Visa sponsorship is available.

Location

On-site in San Francisco, California, United States.