Engineering Manager, Agents

About the Role

Lead an engineering team building and improving AI agents for customer support within a B2B conversational AI platform. This role combines technical leadership, customer partnership, and hands-on problem solving to deliver reliable systems at scale.

What You'll Do

• Lead, mentor, and grow engineers building AI agents for complex customer interactions.

• Work with enterprise customers to understand operational challenges and develop scalable agent solutions.

• Guide deployments from initial implementation through ongoing iteration and optimization.

• Partner with product, design, and research teams to identify shared customer needs and inform platform direction.

• Help set technical strategy and maintain a high bar for quality, ownership, and execution.

What We're Looking For

• At least 5 years of software engineering experience and at least 1 year leading or managing engineers.

• Backend or product engineering experience, including work on customer-facing products or complex distributed systems.

• Proficiency in Python and production experience with TypeScript and asynchronous programming.

• Ability to investigate failures across complex technology stacks and communicate effectively with enterprise customers.

• Experience with AI systems, LLM applications, agentic workflows, or multimodal models is valuable.

Compensation & Benefits

Base salary: $300,000 to $360,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York.