English-speaking Customer Support in Athens, Greece

What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.

Responsibilities:

• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• English (C1+) speaking and writing
• Advantage, but not required: Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
• Has worked in Greece before and have Greek tax document

Benefits

• Competitive salary with permanent contract
• Health: Private Health & Life Insurance plan Transportation
• Relocation package provided if needed

About Athens: Athens offers a unique mix of ancient history and modern city life. With a sunny climate, vibrant social scene, rich cultural heritage, and close proximity to the sea, the city is ideal for anyone looking to experience the Mediterranean lifestyle while working abroad.