European Service Performance Analyst (Travel & Field Insights)

BYD Europe Career menu Start Jobs Employee as employee Candidate to Connect Homepage bydeurope.com Share page Facebook X LinkedIn Mail Quality Department · Hoofddorp European Service Performance Analyst (Travel & Field Insights) About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. About the job In this role, you will be responsible for collecting, analyzing, and visualizing dealer service data to identify trends, measure service quality, and provide actionable insights to improve performance. You will work closely with the sales teams to build and maintain a robust data analytics platform. Key Responsibilities: Collect, clean, and analyze data related to dealer service performance Conduct occasional on-site dealer assessments and mystery shopping visits across Europe Conduct competitor and market analysis to benchmark dealer service levels Design and develop dashboards and visual reports in BI tools Communicate in a clear and effective way with team members, stakeholders and be able to create engaging presentations Provide actionable recommendations to improve dealer service operations Qualifications & Skills: 1–3 years of relevant work experience in data analytics, preferably in automotive, retail, or service industry Strong analytical and problem-solving abilities with a keen eye for detail Proficient in BI tools for dashboard creation and data visualization Advanced Excel skills Excellent communication skills in English AND other European Languages Willing to travel at least half of the working time across Europe What We Offer? Career growth opportunities within a fast-growing Quality team. Business trip throughout Europe, with travel and meal allowances Performance and experience based competitive rewards, pension-plan, commuting allowance, and visa sponsorship if applicable Job in a fast-developing company that stands for Innovative and sustainability-driven technology What’s next? Once you click apply, we’ll take you to the BYD Europe careers portal – Here you’ll complete a short application form Location: Hoofddorp & Business trip Type of Employment: Full-time Department Quality Department Locations Hoofddorp Hoofddorp About BYD Europe As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.