Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Salary: €1,262.33 gross/month (12-month schedule) for Local Residents OR €1,059.00 gross/month (12-month schedule) + Company-provided shared apartment with utilities & flight reimbursement for Relocation candidates

Location: On-site (Lisbon, Portugal)

Start Date: Immediate opening

Hours: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)

Languages Required: Fluent Italian (C1/C2) & Business English (B2+)

Overview

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Key Responsibilities

• Customer Support: Address incoming inquiries in fluent, polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
• Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
• Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution, and Average Handle Time standards.
• Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements

• Language Skills: Fluent C1/C2-level Italian to ensure flawless client communication, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
• Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Work Location: Full-time, on-site daily presence required at our modern Lisbon facility.
• Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.
• Core Strengths: Excellent active listening capabilities, strong communication talents, emotional intelligence, poise under pressure, and an optimistic, proactive attitude.

Compensation Options

• Option A: Local Contract (For Local Applicants)
  • Gross Monthly Pay: €1,262.33 (distributed across 12 months)
  • Housing Setup: Self-arranged private accommodation
  • Best Suited For: Candidates already living in Lisbon or managing their housing arrangements independently.
• Option B: Relocation Contract (For Candidates Relocating to Lisbon)
  • Gross Monthly Pay: €1,059.00 (distributed across 12 months)
  • Housing Provided: Private bedroom in a shared company flat with basic utility expenses fully paid.
  • Travel Support: Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.

Benefits & Workplace Culture

• Career Advancement: Structured internal career development paths leading into coaching, quality assurance, team leadership, or management roles.
• Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job to set you up for professional success.
• Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
• Health Benefits: Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
• Lifestyle Perks: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.

Application Process

Ready to start your adventure in Portugal? Submit your current CV in English or Italian. Qualified candidates will be contacted quickly by our recruitment team for an initial phone scree