German-speaking Customer Service Representative – Relocation to Lisbon

German-speaking Customer Service Representative – Lisbon, Portugal Relocation Support Provided for EU Citizens Location: Lisbon, Portugal (On-site) Schedule: Rotational shifts from Monday to Sunday Employment Type: Full-time We are currently looking for German-speaking Customer Service Representatives to join an international team in Lisbon. If you enjoy helping customers, working in a multicultural environment, and developing your career within a global company, this could be an excellent opportunity for you. You will be part of a dynamic and international workplace, supporting customers through different communication channels while delivering high-quality service and professional solutions. Your Responsibilities Provide customer support via phone, email, and chat Assist customers with inquiries, requests, and issue resolution Deliver a positive customer experience through professional and empathetic communication Accurately document customer interactions in internal systems Collaborate with internal teams to resolve cases efficiently Maintain service quality standards and customer satisfaction Requirements Fluent German (C1 level or higher) Good English level (B2–C1) Previous customer service or contact center experience is a plus Strong communication and problem-solving skills Customer-oriented mindset with attention to detail Ability to work in a fast-paced international environment Flexible and comfortable working in rotational schedules What We Offer Competitive salary package 14-salary payment system (12 monthly salaries + 2 additional salary payments during the year) Performance bonuses and additional incentives Meal allowance Private health insurance Relocation support to Lisbon for EU citizens International and multicultural work environment Career growth opportunities and continuous professional development Full onboarding and training provided