Field Service Technical Coordinator

What you’ll do:

As a Field Service Project Manager, you will oversee the day-to-day operations of the office, including field service manpower, engineering, sales support, and coordination of field service projects for the operation. You will assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel and equipment requirements, customer deliverables, and/or other tasks as required. You will help coordinate projects from planning through closeout, monitoring scope, schedule, cost, safety, quality, and customer expectations. You will assist the District Manager and Coordinator in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and supporting negotiations.

In this role, you will:

• Provide technical and project coordination support for Field Service Representatives and Operations Coordinators as they plan and execute jobs, including scope review, resource planning, scheduling, site readiness, and issue resolution.
• Provide timely, detailed and accurate reports on service work performed, product performance, warranty liabilities, project progress, cost performance, change orders, and company expense and time allocation.
  Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
• Develop and maintain effective relationships with customers; support Sales with initial and follow-up quotations; coordinate with other plants, business units, subcontractors, and outside vendors to procure parts and services for the district; and help manage field activities against project scope, schedule, budget, safety, and quality requirements. Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
• Coordinate project kickoff, customer communication, material and equipment availability, site access, outage requirements, testing activities, documentation, and final project closeout.
• Monitor project milestones, labor utilization, costs, risks, and changes; escalate constraints and coordinate corrective actions to support safe, on-time, and financially successful execution.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter

Qualifications:

Basic Qualifications:

• High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.
• Relocation assistance will be offered for candidates residing outside a 75-mile radius of Pleasanton, CA

Preferred Qualifications:

• Bachelor's degree in engineering (electrical, mechanical or engineering technology)
• 5+ years leading and managing large service engineering projects of complex scope
• Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.

Skills:

• Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Demonstrates financial and commercial knowledge.
• Strength in leadership and coaching/mentoring of both field and office personnel
• Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
• Must submit to periodic customer required background and drug screenings
• This position requires you to drive an Eaton vehicle