Join our Nordic Zalando Customer Care team in one of the most popular destinations in the world!
How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine along with flavorful Greek cuisine sound like an option youd like to explore? Jump head-first into the Mediterranean experience and join our ever-growing Nordic
Zalando Customer Care
team in one of the most popular destinations in the world Chania, Crete!
If you are fluent in Finnish and possess an unparalleled passion for self-expression through fashion, grab the opportunity and come work with Zalando, Europes leading online platform for fashion and lifestyle.
Join a community with an unwavering commitment to sustainability and D&I, dedicated to finding solutions for every aspect of the fashion journey; all of this, while enjoying your stay on a Greek island famous for its rich culture, fabulous landscapes and buzzing nightlife, where you will also get the chance to socialize, build your professional network, improve your communication skills and enrich your CV with notable work experience.
Be part of the change and join us in beautiful Crete!
What you will do:
Be the primary point of contact for customer requests, representing Europes most fashionable tech company
Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
Handle inquiries about product orders, payments and deliveries, as well as complaints always in a professional and timely manner
Turn every customer into a happy customer!
Exchange ideas and solutions with your colleagues!
Enjoy your time in Crete!
What you will bring:
Fluency in Finnish
Very good use of English both in written and spoken language
Work experience in the field of retail is welcome
Familiarity with e-commerce will be considered an asset
Exceptional communication & soft skills, as well as a problem-solving mentality
Computer knowledge/tech savviness
A positive and adventurous attitude
A sponge that is willing to soak up all the knowledge and experience we offer
What we offer:
Complete relocation support (flight ticket to Chania, Crete, pick-up & drop both at no cost to you)
Free accommodation at fully furnished, spacious apartments throughout the entire employment period
Competitive monthly salary + 2 extra salaries per year
A generous bonus scheme
Fully remunerated training by certified instructors
Extra private health insurance
Consistent support for anything you may need along the way
Numerous benefits and discounts
State-of-the-art premises including an amazing activity room with a fully-equipped gym, table tennis table and TV