- Location: Lisbon, Portugal
- Work Model: Flexible hybrid schedule (2–3 remote days per week)
- Base Remuneration: €1,400 monthly gross (paid in 14 annual installments = €19,600 total)
- Perks & Bonuses: €150 net/month language premium + up to €100/month performance incentive + €7/day meal voucher
- Requirements: Open to beginners (includes fully salaried onboarding)
Looking to jumpstart your career in one of Europe's most exciting and sunniest capital cities while enjoying modern work flexibility? We are searching for enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors.
In this position, you will represent a global household name in consumer electronics and home appliances. Your core mission will be to assist Flemish-speaking customers, addressing their requests and guaranteeing a top-tier brand experience.
This role features a convenient hybrid setup (2–3 days working remotely each week) alongside time spent in our vibrant Lisbon facilities, giving you the best of personal flexibility and team collaboration. No prior experience is necessary—we offer complete, fully paid training to guarantee you are fully prepared from day one!
Key Responsibilities
As a Customer Support Advisor, you will be the front-line ambassador for our Flemish market. Your primary day-to-day duties will include:
- Customer Assistance: Managing incoming contacts from Flemish-speaking users via telephone, email, and live messaging with professionalism, care, and efficiency.
- Troubleshooting & Support: Assisting callers with appliance features, order delivery setups, warranty inquiries, and simple step-by-step technical problem-solving.
- Case Management: Logging and monitoring customer support interactions in our CRM platform, ensuring complete record-keeping and following up until each issue is resolved.
- Quality & Empathy: Delivering high satisfaction levels through active listening, patient communication, and effective answers.
- Team Collaboration: Partnering with team leaders and colleagues—both online and in the office—to meet team benchmarks and maintain service standards.
- Language Skills: Native or near-native level in Flemish (verbal and written), combined with a functional, professional command of English (B2 level or above) for operational updates and team training.
- Communication Mastery: Outstanding interpersonal and writing skills, paired with a welcoming, customer-first attitude.
- Tech & Hybrid Savvy: Comfortable using computer interfaces, standard software (MS Office), and CRM platforms, alongside strong self-discipline when working from home.
- Problem-Solving Mindset: A proactive, helpful attitude focused on delivering real solutions to everyday questions.
- Adaptability: Comfortable working within a structured, rotational shift system.
- Experience: Backgrounds in customer care, call center environments, or retail sales are welcome additions, but they are not required. We prioritize drive, work ethic, and a desire to learn!
- Schedule: Full-time contract, 40 hours per week (8 hours daily, 5 days weekly).
- Shift Window: Rotational shift patterns scheduled between 07:00 AM and 05:00 PM.
- Work Style: Hybrid model—enjoy a ideal balance with 2 to 3 days working from home each week, complemented by collaborative days in our modern Lisbon office.
We provide a highly competitive package that well exceeds local standards, helping you live comfortably and make the most of your time in Lisbon:
- Base Salary: €1,400 gross per month, distributed across 14 payments per year (includes extra summer and holiday pay).
- Language Allowance: A guaranteed €150 net monthly allowance for utilizing your Flemish skills.
- Performance Bonus: Up to €100 per month in KPI bonuses based on realistic quality and client satisfaction goals.
- Meal Allowance: €7 per working day (adding roughly €140–€150 net per month to your salary).
- Training: Fully salaried, structured initial training covering product catalogs and communication software.
- Career Growth: Concrete opportunities to move up into Quality Assurance, Team Leadership, or Training specialist roles.
- Relocation Support: Complete relocation assistance for candidates moving from abroad (including administrative and registration guidance) to help you get settled effortlessly in Portugal.