Location: 100% On-Site in Lisbon, Portugal
Languages: Fluent Polish + English B2 (Minimum)
Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)
Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)
Option 1 (Relocation): €1,050.00 gross/month (x12) + Private room in shared flat (bills included) + Flight reimbursement
Option 2 (Local): €1,237.83 gross/month (x12)

Position Overview

Are you a fluent Polish speaker eager to build a dynamic career in sunny Lisbon? We are seeking a friendly, motivated Polish-Speaking Customer Service Advisor to join our energetic team on-site in Portugal. In this role, you will act as the primary brand ambassador for Polish-speaking clients, handling questions and addressing service issues via phone, email, and live chat to deliver a seamless customer journey.

Primary Responsibilities

Respond to customer inquiries from Polish-speaking clients in a prompt, professional, and empathetic manner.
Diagnose and resolve product or service issues across phone, chat, and email support channels.
Log every customer interaction and relevant detail accurately within the internal database and CRM tools.
Partner with colleagues and team leaders to refine customer support workflows and maintain high satisfaction rates.
Maintain high standards of communication, ensuring all interactions align with brand guidelines.

Candidate Profile

Language Proficiency: Native or near-native fluency in Polish alongside a solid B2 level in English (required for company communications and software interfaces).
Work Experience: Previous background in customer support, sales, or client management is helpful, but not required. Complete onboarding will be supplied.
Technical Aptitude: Basic digital literacy and ease with learning internal tools, customer platforms, and ticketing systems.
Work Setup: Full availability to work 100% on-site at our modern corporate office in Lisbon.
Availability: Ability to work rotational shifts covering 5 days per week, 8 hours per day, scheduled within an overall window from 07:00 to 21:00.

Compensation & Employment Packages

We offer two distinct compensation structures tailored to your current living situation:

Option 1: Complete Relocation Support (For candidates relocating to Lisbon)

Base Remuneration: €1,050.00 gross per month (12 monthly payments per year).
Provided Accommodation: Private bedroom in a shared corporate apartment with all basic utility bills (gas, water, electricity, internet) included.
Travel Assistance: Reimbursement of your initial flight ticket to Lisbon following successful completion of your trial period.

Option 2: Local Contract (For candidates already residing in Lisbon)

Base Remuneration: €1,237.83 gross per month (12 monthly payments per year).

Key Benefits & Workplace Culture

Fully paid introductory training program covering systems, procedures, and product knowledge.
Opportunities for internal advancement, career growth, and specialized skill development.
Bright, modern office spaces in Lisbon accessible via convenient public transport links.
An inclusive, international working environment complete with regular team events and social activities.