FM Operations Manager

FM Operations Manager | 11515 | Permanent Contract | 37 hours per week | £41,777 to £43,149 per annum (Scale J) | County Hall, Norwich

About the role

We are looking for an experienced and proactive FM Operations Manager to join our Corporate Property team, with a particular focus on the operational management of County Hall.

This is a hands-on facilities management role where you will help ensure that our building remain safe, compliant, well maintained and fit for the people who use them.

You will oversee planned and reactive maintenance, manage contractors and monitor statutory compliance. You will also work closely with colleagues, building users and suppliers to make sure works are completed safely, efficiently and to the required standard.

What you’ll be doing

You will:

• Oversee planned, preventative and reactive maintenance.
• Manage contractors, including site access, inductions, risk assessments and method statements.
• Monitor statutory compliance and make sure required works are completed within appropriate timescales.
• Maintain accurate compliance, asset and work-order information within the CAFM system.
• Monitor contractor performance, quality and completion of works.
• Support procurement and ensure works comply with relevant policies, legislation and CDM requirements.
• Manage costs and contribute to budget planning and financial forecasting.
• Carry out property audits and identify maintenance, repair and improvement requirements.
• Manage and monitor hard FM services whilst working closely with the Soft Services Manager on site.

Build strong working relationships with colleagues, contractors and other stakeholders.

About you

We are looking for someone with strong practical facilities management experience who is comfortable taking ownership of a busy operational environment.

You should have experience of managing planned and reactive maintenance and contractors, together with a good understanding of health and safety and statutory compliance.

You will need good organisational and problem-solving skills, sound financial awareness and the ability to communicate confidently with a wide range of people.

Experience using CAFM systems and Microsoft Office is important, as is an understanding of building services such as HVAC, electrical and plumbing systems.

The existing person specification identifies at least three years’ facilities management experience and demonstrable experience of managing subcontractors. A full UK driving licence is required to meet the travel requirements of the role. Relevant qualifications such as NEBOSH or IOSH are also identified within the person specification.

Why join us?

This is an opportunity to take responsibility for a high-profile operational environment and make a visible difference to how our facilities perform every day.

You will join an experienced Corporate Property team and have the opportunity to influence how services are delivered, challenge poor performance and identify practical improvements.

If you enjoy solving problems, working with people and keeping a busy building running safely and effectively, we would like to hear from you.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 19 November 2026 23:59

All other applicants closing date: 26 November 2026 23:59