Forward Deployed Product Manager

About the Role

Own the customer lifecycle for AI voice agent deployments, from initial scoping through optimization and expansion. In this customer-facing product role, you will connect customer needs with product development and help establish how the function operates as it grows.

What You'll Do

• Manage customer relationships end to end, learning their business needs and scoping, deploying, and improving AI voice agents.

• Talk with customer decision-makers about agent value, return on investment, and measurable business impact.

• Investigate agent behavior on individual calls, customize conversation flows, and address compliance requirements.

• Partner with the product team to turn customer feedback and unmet needs into product capabilities.

• Develop playbooks and operating standards for the forward deployed product function.

What We're Looking For

• At least 5 years of experience, including substantial customer-facing work and ownership of customer relationships.

• Product experience or strong product intuition, with the ability to connect strategy and execution and understand AI agent behavior.

• Comfort working through ambiguity and taking end-to-end ownership in a fast-moving, builder-oriented environment.

• Data analysis skills and the ability to interpret metrics, explain ROI, and draw useful conclusions from datasets.

• Familiarity with Cursor, Claude Code, and SQL; experience with AI voice agents or related technology is relevant.

Compensation & Benefits

Annual salary range: $150,000 to $250,000 USD. Visa sponsorship is available.

Location

Hybrid in San Francisco, California, United States, with four days per week in the office and Wednesdays remote.