Founding Enterprise Account Manager

About the Role

Join an early-stage B2B AI software company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise customers, helping establish the company's enterprise account management function.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand customer usage.

• Partner with sales, customer success, and engineering teams to coordinate account transitions and support customer outcomes.

• Use usage data and adoption dashboards to build business cases for expanding deployments across use cases, departments, and organizations.

• Lead executive business reviews and surface customer blockers to product and engineering teams, connecting them to retention and revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at B2B software companies.

• Demonstrated ownership of renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a $3 million to $4 million ARR portfolio.

• Strong commercial skills, including executive-level conversations, renewal negotiations, and a record of growing accounts; be prepared to discuss specific revenue results.

• Experience beyond support, onboarding, or project management, with stable recent work history and mostly US-based experience.

• Experience with CRM tools, usage analytics, APIs, and ideally consumption-based pricing, AI, LLMs, or voice AI.

• A computer science degree and experience serving call center-heavy industries such as healthcare, financial services, or airlines are helpful.

• Comfort working in a fast-paced, in-person startup environment with a demanding schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. Commission structure is being finalized.

Location

On-site in Redwood City, California.