Founding Enterprise Account Manager

About the Role

Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across a portfolio of enterprise customers, with a focus on renewals and expansion rather than new logos.

What You'll Do

• Manage enterprise customer relationships from production launch through renewal across a portfolio of accounts.

• Forecast, negotiate, and close renewals while identifying expansion opportunities within each account.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to support account growth and transition renewal ownership.

• Use usage data and adoption dashboards to build customer business cases for moving pilots into production and expanding use cases across teams.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify customer blockers and share them with Product and Engineering, connecting improvements to retention and revenue impact.

What We're Looking For

• Two to seven years of enterprise account management or customer success experience at B2B software companies.

• Demonstrated ownership of renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio or a $3 million to $4 million ARR portfolio.

• A record of growing accounts and closing renewals, with measurable revenue results.

• Experience with CRM platforms, usage analytics dashboards, and APIs; familiarity with AI, LLMs, or voice AI is beneficial.

• Strong executive communication and commercial negotiation skills, with comfort in a fast-paced, in-person startup environment.

• Experience with usage-based pricing, call center-intensive industries, or a computer science background is a plus.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.

Location

On-site in Redwood City, California.