Founding Enterprise Account Manager

About the Role

Join a B2B AI software team as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account expansion across existing enterprise customers, helping build a revenue-focused post-sales function.

What You'll Do

• Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand customer usage.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewals.

• Use usage data and adoption dashboards to build customer business cases for broader deployment and additional use cases.

• Lead executive business reviews and bring customer blockers to Product and Engineering with clear revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at B2B software companies.

• Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a $3 million to $4 million ARR portfolio.

• A track record of growing accounts and closing renewals, with measurable revenue results and experience navigating multi-stakeholder commercial discussions.

• Customer success experience beyond support, onboarding, or project management, along with familiarity with CRM systems, usage analytics dashboards, APIs, and AI or LLM products.

• Experience with usage-based pricing, voice AI, or enterprise customers in healthcare, financial services, or airlines is helpful; technical or computer science background is also a plus.

• Comfort working in a fast-paced, in-person startup environment and with an intensive 996 work schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. Commission structure is being finalized.

Location

On-site in Redwood City, California.