Founding Enterprise Account Manager

About the Role

Join an AI and B2B software team as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise accounts.

What You'll Do

• Manage enterprise relationships from production launch through renewal, focusing on existing accounts rather than new logos.

• Forecast, negotiate, and close renewals while identifying opportunities to expand account revenue.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to develop account relationships and transition renewal ownership.

• Use adoption dashboards and usage data to build business cases for expanding pilots, use cases, and deployments across customer organizations.

• Lead executive business reviews and help shape the enterprise account management function.

• Identify customer blockers and share them with Product and Engineering alongside their retention and revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at B2B software companies.

• Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, with a track record of measurable revenue results.

• Experience managing a double-digit portfolio of enterprise accounts with organizations of 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.

• Confidence negotiating with senior stakeholders and leading executive-level commercial conversations.

• Experience beyond support, onboarding, or project management, and familiarity with CRM systems, usage analytics dashboards, APIs, or consumption-based pricing.

• Enterprise experience in call center-heavy industries, exposure to AI, LLMs, or voice AI, and strong computer science fundamentals are beneficial.

Compensation & Benefits

Base salary of $180,000 to $220,000 annually, plus equity. Visa sponsorship is available.

Location

On-site in Redwood City, California.