Freight Forwarding Operations Manager – Relocation to India

Freight Forwarding Operations Manager_Relocation to India

Location: Florence, Italy (HQ Onboarding) Mumbai, India (Relocation)

Department: Global Operations & Supply Chain

Reporting To: Director of Operations, India

Contract Type: Full-time, Multiyear International Assignment (Renewable)

About the Role

The role of Operations Manager will oversee local and international freight execution. Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.

Key Responsibilities

• Operational Leadership: Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination.
• Carrier & Vendor Management: Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners.
• Process Standardization & Compliance: Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020.
• Escalation & Exception Management: Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks.
• Performance Metrics & Systems: Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform.

Onboarding & Relocation Structure

• Phase 1: HQ Integration (Months 1–3 | Florence, Italy)

Immersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment.

• Phase 2: Operational Deployment (Month 4 Onward | Mumbai, India)

Relocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency.

Candidate Profile

• Experience: 3–5 years in freight forwarding operations, station management, or international logistics execution (Air & Ocean required).
• Languages: Professional fluency in Italian and English (required); working knowledge of Hindi is an asset.
• Technical Expertise: Comprehensive knowledge of import/export documentation (HBL/MBL, AWB, Bill of Lading), customs clearance, Incoterms 2020, and transport management systems (TMS).
• Mobility: Full commitment to execute a multi-year assignment in India. Full employment visa sponsorship provided.

What We Offer

• Compensation: Competitive base salary
• Relocation Package: Full flight support, initial temporary housing in Mumbai, relocation allowance, and corporate visa sponsorship.
• Career Growth: Direct path toward international operational leadership roles within our global logistics network.