Role Overview We are seeking a French-speaking Customer Service Specialist to join a fast-paced, customer-centric operation in Portugal. This role plays a critical part in delivering high-quality customer experiences, acting as a trusted point of contact for French-speaking markets while ensuring service excellence, operational efficiency, and brand consistency. The ideal candidate combines strong communication skills with a solution-oriented mindset and thrives in an international, performance-driven environment. Key Responsibilities Serve as the primary point of contact for French-speaking customers via phone, email, and chat Resolve customer inquiries efficiently while maintaining high satisfaction and quality standards Manage complaints and escalations professionally, ensuring timely and accurate resolutions Document interactions and outcomes in internal CRM systems with high data accuracy Collaborate cross-functionally with internal teams (operations, QA, training) to optimize customer journeys Consistently meet or exceed KPIs related to quality, productivity, and customer satisfaction Ensure full compliance with company policies, processes, and data protection standards Candidate Profile Native or fluent French (C1/C2 level required) Good command of English (minimum B2 for internal communication and documentation) Previous experience in customer service, contact center, or customer support is preferred Strong interpersonal and problem-solving skills with a customer-first mindset Ability to work in a structured, target-driven environment High level of professionalism, reliability, and adaptability Willingness to work on-site in Portugal (relocation support may be provided, if applicable) Whats in It for You Competitive salary package aligned with market standards Structured onboarding and continuous training programs Career progression opportunities within a global organization International, multicultural work environment Relocation and accommodation support (subject to company policy) Health insurance and additional benefits from day one